Hello, we’re sorry to hear that you’re facing issues with editing the SEO settings. This problem could be due to a few reasons, such as plugin conflicts or JavaScript-related errors. Here are some steps you can take to troubleshoot the issue:
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Check for Plugin Conflicts: Sometimes, other plugins can interfere with Rank Math. You can follow our guide on checking for plugin conflicts to identify any potential issues.
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Inspect JavaScript Errors: You can check for JavaScript errors that might be preventing the editor from functioning correctly. To do this in Chrome:
- Open Developer Tools by navigating to More Tools → Developer Tools from the Chrome menu or using the shortcut Ctrl + Shift + J (Windows) or Cmd + Option + J (Mac).
- Click on the Console tab to see if there are any errors listed. If you find any, please note them down.
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Firewall Issues: If you have a firewall enabled, it might be blocking access to certain files that Rank Math needs. Ensure that Rank Math is whitelisted in your firewall settings.
If you’ve tried these steps and are still having trouble, please reply to this ticket with any error messages you found, and a human agent from our support team will assist you further. Thank you for raising this concern!
Sources:
Why Your SEO Title, Description & Focus Keyword Aren’t Being Saved » Rank Math
1 problema crítico
Os problemas críticos são itens que podem ter um grande impacto no desempenho ou segurança do seu site, e a sua resolução deve ser priorizada.
Foi detectada cache de páginas mas o tempo de resposta do servidor ainda é lento
Desempenho
A cache de páginas melhora a velocidade e o desempenho do seu site ao guardar e servir páginas estáticas em vez de obter uma página cada vez que um utilizador a visita.
A cache da página é detectada procurando por um plugin de cache de páginas activo, bem como ao fazer três pedidos à página inicial e procurando por um ou mais dos seguintes cabeçalhos de resposta de cache do cliente HTTP:
cache-control, expires, age, last-modified, etag, x-cache-enabled, x-cache-disabled, x-srcache-store-status, x-srcache-fetch-status.
O tempo médio de resposta do servidor foi de 880 milissegundos. Deveria ser inferior ao limite recomendado de 600 milissegundos.
Não foram detectados cabeçalhos de resposta de cache do cliente.
Foi detectado um plugin de cache de páginas.
Saiba mais sobre a cache de páginas(abre num novo separador)
Hello,
Could you please confirm if you’re not able to open the SEO Meta box? If so, this issue could be caused by conflicting plugins/themes on your website. Kindly make sure you are using the latest version of all the plugins and themes, please update if not yet.
Here’s a guide for troubleshooting further if the issue persists:
https://rankmath.com/kb/check-plugin-conflicts/
You can also follow the steps in this video:
https://www.youtube.com/watch?v=FcIWRhcUP2c
Only the site admin would know and your users won’t be affected by this troubleshooting.
Regarding the performance issue, it is not controlled by the Rank Math plugin, but you can follow our detailed guide on speed optimization: https://rankmath.com/blog/wordpress-speed-optimization/
Let us know how it goes. Looking forward to helping you.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
