Different Search Console Data Pulled

#69260
  • Resolved Desmond Ng

    4 years, 4 months ago

    Rank Math free

    I have added a new site to my search console, so it is pending crawl from Google at the moment.

    However, after I have set up Rank Math, I noticed there’s data in my Rank Math plugin. Upon checking, the data belongs to a different client. Why is this happening? I’m very sure the settings are set to this specific site only.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Alberto

    4 years, 4 months ago

    Rank Math business

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    Just to be sure, could you try to clean the Search Console cache in the Rank Math plugin and then deauthorize and authorize again the website’s Search Console account?

    Looking forward to helping you. Thank you.

    ​​​​​​​

    Desmond Ng

    4 years, 4 months ago

    Rank Math free

    Hi, yes I tried to delete and reinstall rankmath. It’s still pulling the data from another site

    Alberto

    4 years, 4 months ago

    Rank Math business

    Hello,

    Are you also using the last Rank Math version? If yes, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Desmond Ng

    4 years, 4 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Uzair

    4 years, 4 months ago

    Hi Desmond,

    Can you please try removing the cache and see if that helps?
    https://i.rankmath.com/Zmvjsg

    /wp-admin/admin.php?page=rank-math-options-general#setting-panel-search-console

    Sometimes Google can get wonky with their API.

    Please let us know if that helps. Thank you.

    RankBot

    4 years, 3 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

The ticket ‘Different Search Console Data Pulled’ is closed to new replies.