Different offer price for registered user

#857179
  • Resolved Christoph Tautscher
    Rank Math free

    Hello,
    I wanted to update my free account to a paid account which you offer for $4,92 per month. After starting the purchase with my existing registration and entering my VAT-No. it said the price for one year ist $83,88 instead of $95,88. But $4,92 per month should be $59,04 excl. VAT per year.

    This was confirmed by your chatbot that told me: “… the $4.92 per month is a promotional price or a discount applied for the first year, which would total $59.04 excluding VAT. However, the renewal price after the first year is $95.88, and any discounts or VAT adjustments may affect what you see during checkout.”

    But in my understanding this is not a renewal purchase. I just would like to become a paying customer after being a satisfied user of the free version. But with the same discount as other first time paying customers.

    Looking forward for your answer making this happen.
    best, Christoph

Viewing 2 replies - 1 through 2 (of 2 total)
  • Hello,

    We apologize for the confusion regarding the pricing for upgrading your account. The promotional price of $4.92 per month is indeed intended for new customers, and it seems that you are encountering a discrepancy during the checkout process.

    The price of $83.88 you are seeing for one year is likely due to the system recognizing your account as an existing user rather than a new customer. Unfortunately, we cannot apply the promotional pricing to existing accounts directly.

    We appreciate your understanding and thank you for being a satisfied user of the free version. To resolve this issue, we recommend replying to this ticket, and a human agent from the Rank Math Support team will assist you further in making this happen.

    Thank you for your patience!

    Sources:
    Rank Math PRO – Pricing Plans for Businesses & Individuals

    Hello,

    Thank you for contacting Rank Math support.

    Can you please clarify where you saw the monthly price of $4.92? The Rank Math PRO plan is priced at $6.99 per month for new customers and $7.99 for renewals.

    We are looking forward to hearing back from you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘Different offer price for registered user’ is closed to new replies.