Didn’t received login credentials

#882642
  • Resolved Enara

    1 year, 2 months ago

    Rank Math free

    Hi, I created the account with an email we use for these type of services. But we didn’t received the login credentials email (we also checked spam and other folders / we use gmail).

    As I’m logged on the browser I succesfully activated the plugin on our website. But I don’t know the current password and can’t change the password on my account settings.

    Can you send me a reset password link or change the account email?

Viewing 3 replies - 1 through 3 (of 3 total)
  • RankBot

    1 year, 2 months ago

    Hello,

    We apologize for the issue you are facing with not receiving the login credentials email. It can be frustrating when you can’t access your account settings.

    Unfortunately, we cannot send a reset password link or change the account email directly. However, we recommend that you reply to this ticket, and a human agent from the Rank Math Support team will assist you further with your request.

    Thank you for your understanding, and we appreciate your patience as we work to resolve this for you!

    Enara

    1 year, 2 months ago

    Rank Math free

    I changed the email and let me reset my password. Then changed the email again for the one we use

    Ike

    1 year, 2 months ago

    Hello,

    Thank you for contacting support.

    You can request a password reset link by going to https://rankmath.com/my-account/, and clicking on forgot password.

    forgot pass

    On the next page, enter the registered email and click on reset password.

    You will receive the password reset link in your email.

    Let us know how it goes. Looking forward to helping you.

    Thank you.

    RankBot

    1 year, 1 month ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Didn’t received login credentials’ is closed to new replies.