Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.
It seems like you purchased the plugin with some other email address.
Can you please search and forward a receipt from FastSpring.com so we can locate your account?
You can add a screenshot link using this tool in the sensitive data section
It is completely secure, and only our support staff has access to that section.
Looking forward to helping you.
Thank you.
Hello,
I didn’t receive the email, I can’t provide the receipt at the moment, thats the issue. Although I did figure out why. I switched my names servers to point to cloudflare and didn’t adjust the MX records. I have adjusted them now and am waiting for it to populate in 1 to 4 hours. Hope then it comes through. Would the email come through after this I wonder though…..Can you provide the details so I can finish my process of setting up rankmath
I used my company email [removed email]
Hello,
The email with the details to sign in and activate for the pro subscription did not come. Can you re-send to [removed email].
Hello,
Can you resend the the payment and login details to [removed email]. I was having email issues and did not receive the email for a receipt of payment or how to activate the pro plugin features
Hello,
We have resent the receipts, invoices, and login details to your email ID. You seem to have been having DNS issues previously but we can see the emails got delivered this time.
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
hey,
I got in, I received the email. Can you delete this ticket. when my email is search it shows up with this ticket thread in google.
can you delete this. my email showing in google with this thread. thanks
Hello,
I have already removed your email address as requested.
We are glad that we have addressed your concern.
If you have any other concerns, please don’t hesitate to contact us anytime by creating a new ticket to assist you further with anything else.
Looking forward to helping you.
Thank you.
