Hello,
Thank you for contacting the support.
We are sorry to disappoint, but our refund policy does not extend to renewal subscriptions. Before the subscription happens, our system sends out an email 7 days before the actual charge so the users can cancel their subscription(s).
You can cancel the automatic subscriptions by following this guide:
https://rankmath.com/kb/cancel-subscription/
We sent out an email reminder 7 days prior to the charge. Can you please confirm if you did not receive that?
Please let us know. We are here to assist you with your request.
Hi thank you for letting me know;
I am using several mail addresses in order to run my business, and this one was more linked to the activity I use to have with my previous client, so this is not my everyday mail address.
So, I get it. This is a choice : I’ll go one more year with a licence I am not using – but you must know that there will no coming back after that. This is a commercial strategy and I respect that – not sure about the result on the long term though.
Have a geat day,
Nicolas
More, I cannot see an active subscription when I follow your cancellation link :
“Abonnements actifs
Pas d’abonnements actifs”
Hello,
Since you mentioned that you didn’t see the email reminder, we have initiated a refund on your requested transaction. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.
If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.
For PayPal, it’s always almost instant.
As of the month date, you won’t be able to access those premium features we refunded.
Of course, we’re very sorry to see you go. If you don’t mind us asking, is there any particular reason you have chosen to cancel? Perhaps there’s something we can help you with.
We are continuously improving our products so we would request you to check back in the future to see if we might have something relevant to your needs.
We would much appreciate any feedback you have to offer.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
