Did not get auto renewal

#934074
  • Michael Smith

    4 days, 21 hours ago

    Rank Math free

    I have been purchasing a Pro Version of RankMath for the last 3 years and it used to auto-renew every year, why was it never auto-renewed this year? It was supposed to be renewd in March 2024, and it is almost 2025 now

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  • Princess

    4 days, 13 hours ago

    Hello,

    Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.

    FastSpring, our payment processor, automatically retries the charge 1, 3, and 5 days after a declined rebill/payment failed.

    However, in your case, it’s possible that you have changed your payment method too late or for some reason renewal doesn’t work and the subscription already expired. You can purchase a new subscription from our site: https://rankmath.com/pricing

    It will not affect your site’s SEO setup and all the settings and data will stay the same on your site.

    Hope that helps. Let us know if you need any other assistance.

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