Destination folder already exists.

#3456
  • Resolved Dampden

    5 years, 8 months ago

    Rank Math free

    Hello. I am trying to reinstall rank math, but get this message.
    Installation failed: Destination folder already exists.
    I have found i instance of rank math in the plugins and deleted this and another instance with sitemap and deleted that to, but still get this message. Can you help please
    Regards Flemming Andersen

Viewing 2 replies - 1 through 2 (of 2 total)
  • Dampden

    5 years, 8 months ago

    Rank Math free

    Hello. I am trying to reinstall rank math, but get this message.
    Installation failed: Destination folder already exists.
    I have found i instance of rank math in the plugins and deleted this and another instance with sitemap and deleted that to, but still get this message. Can you help please
    Regards Flemming Andersen

    Michael Davis

    5 years, 8 months ago

    Rank Math pro

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    Please login to your site via FTP or cPanel and delete the Rank Math folder manually from the wp-content/plugins directory. This should fix the error

    I hope this info helps. Thank you.

    ​​​​​​​

    RankBot

    5 years, 7 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘Destination folder already exists.’ is closed to new replies.