meta description not completely visible in source or heymeta.

#219129
  • Resolved Ak
    Rank Math pro

    The added meta is partial and only a few words can be seen when I’m checking with heymeta or source. It’s just very few words. I went through the forum and didn’t find any similar issue. Kindly help me to find out what went wrong and why my meta description is cut short.

Viewing 7 replies - 1 through 7 (of 7 total)
  • Hello,

    Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.

    Can you please share the affected URL with us so we can further check it on our end?

    However, if you do believe that this is caused by a plugin or your current theme conflict, you may determine that by following this troubleshooting guide: https://rankmath.com/kb/check-plugin-conflicts/

    Here is a video you can follow as well: https://www.youtube.com/watch?v=FcIWRhcUP2c

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    If the issue persists, please edit the first post on this ticket and include your WordPress login in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    Please do take a complete backup of your website before sharing the information with us.

    We really look forward to helping you.

    Ak
    Rank Math pro

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hello,

    Thank you for keeping in touch with us.

    Upon further troubleshooting your plugins and themes, I discovered that your plugin UsersWP is interrupting Rank Math’s generation of meta descriptions.

    You can test this out by temporarily disabling that plugin and the correct description should show up on your website.

    Can you contact the folks from UsersWP and see if they have already encountered this issue before? See if they may be able to offer a fix.

    We are looking forward to helping you.

    Ak
    Rank Math pro

    Thank you. I will contact the support of plugin and update you.

    Hello,

    Keep us in the loop of how this goes. We will keep this ticket open for you and if you have any further questions (s), please let us know.

    Thank you.

    Ak
    Rank Math pro

    Hello, thank you for being considerate. I resolved it. The plugin has a provision to disable SEO meta tags. I appreciate your swift support.

    Hello,

    Thank you for the update.

    We are super happy that this issue is already resolved. If you have any other questions in the future, know that we are here to help you.

    If you don’t mind us asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.

    If you have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

Viewing 7 replies - 1 through 7 (of 7 total)

The ticket ‘meta description not completely visible in source or heymeta.’ is closed to new replies.