Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
It seems like you purchased the plugin with some other email address.
Can you please search and forward a receipt from FastSpring.com so we can locate your account?
We need to see the order number that starts with RANKMATH2#####-####-#####
We really look forward to hearing back from you. Thank you.
Order Reference: RANKMATH250115-6805-89364B
This is from my PayPal account:
Payment sent
Date
15 January 2025 at 7:04:57 PM AEDT
Transaction type
Authorisation
Transaction ID
39X08923888280308
Authorisation amount
-$95.88 USD
Transaction status
Completed
Authorisation expiry date
13 February 2025
Billing agreement ID
B-86V68325BM983211E
Hello,
We can see that the subscription is under a different email account in the sensitive data section.
Can you please send an email to our billing and accounts department at s******@r*********** using the correct email address?
We can see that the renewal is for your Rank Math PRO purchased on January 15, 2024.
We sent out an email reminder 7 days prior to the charge. Did you not receive that?
If you received it, then sorry to disappoint you, but our refund policy does not extend to renewal subscriptions. Before the subscription happens, our system sends out an email 7 days before the actual charge so the users can cancel their subscription(s).
You can cancel the automatic subscriptions by following this guide:
https://rankmath.com/kb/cancel-subscription/
Please let us know if you did not receive the email so we can assist you further with your request.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
