Deleting Rank Math would not work - Support

Resolved Buecherspionin
4 years, 4 months ago

Rank Math free

Hi Rank Math team,

I wanted to try Rank Math, but unfortunately it caused issues with my other plugins. Deleting didn’t work. I renamed the plugin folder via FTP. Didn’t work. I added the hook into the functions.php:
/**
* Filter to remove Rank Math data from the database
*/
add_filter( ‘rank_math_clear_data_on_uninstall’, ‘__return_true’ );

activated, deactived and deleted.

But still. After I click on the Dashboard. RankMath still appears in my side bar, with some Tabs active and this appears over the dashboard data:

Notice: Constant FS_METHOD already defined in /mnt/web518/d3/70/510640970/htdocs/WordPress_01/wp-config.php on line 97 Warning: Cannot modify header information – headers already sent by (output started at /mnt/web518/d3/70/510640970/htdocs/WordPress_01/wp-config.php:97) in /mnt/web518/d3/70/510640970/htdocs/WordPress_01/wp-includes/functions.php on line 6221 Warning: Cannot modify header information – headers already sent by (output started at /mnt/web518/d3/70/510640970/htdocs/WordPress_01/wp-config.php:97) in /mnt/web518/d3/70/510640970/htdocs/WordPress_01/wp-admin/includes/misc.php on line 1282 Warning: Cannot modify header information – headers already sent by (output started at /mnt/web518/d3/70/510640970/htdocs/WordPress_01/wp-config.php:97) in /mnt/web518/d3/70/510640970/htdocs/WordPress_01/wp-admin/admin-header.php on line 9

Do you have an idea?

Viewing 7 replies - 1 through 7 (of 7 total)

Buecherspionin
4 years, 4 months ago

Rank Math free

One more thin: it still shows rank math functionalities in my article list. On the FTP client I can see that there is now rank math folder anymore.

Alberto
4 years, 4 months ago

Rank Math business

Hello,

Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.

Buecherspionin
4 years, 4 months ago

Rank Math free

Hello,

I have updated the sensitive data as requested. Can you please check further?

Thank you.

Michael Davis
4 years, 4 months ago

Rank Math pro

Hello,

I am unable to access your site, please check the screenshot I have added in the sensitive section.

Looking forward to helping you. Thank you.

Buecherspionin
4 years, 4 months ago

Rank Math free

strange, there must have been a problem from the server side while you checked.

I checked it: website is up now.

Buecherspionin
4 years, 4 months ago

Rank Math free

seems to work after a wordpress update. Thanks for checking.

Alberto
4 years, 4 months ago

Rank Math business

Hello,

We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.

If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.

If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

Thank you.

Viewing 7 replies - 1 through 7 (of 7 total)

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