Hello,
Thank you for contacting Rank Math, and sorry for any inconvenience caused.
Please check if you are using a Firewall, as it may prevent saving the changes.
If you are using a Firewall, please whitelist this route:
/wp-json/rankmath/v1/updateMeta
Whitelisting the route should fix the issue.
You can check this link for more information:
https://rankmath.com/kb/meta-data-not-saving/#firewall
If the route is not blocked, we might need to take a closer look at the settings.
Please share the affected page URL with us and edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
There is no way to undelete data once it has been deleted. If you have accidentally deleted data, you will need to contact Rank Math support in order to have them restore your data.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
We did not remove the data intentionally. It’s gone from one to the next day.
Due to the fact that after filling the field, it gets saved, I don’t think that the firewall is the problem. It works on all other pages.
Hello,
I tried adding snippet data like the title, description, and the focus keyword for that page and it seems to be properly saved. I also tried refreshing the page a couple of times and clearing the website cache and the entered data stays there.
Since we can’t replicate this on our end, we can’t know for sure what’s causing the deletion of the data. Can you please try to retrieve the error log when the issue occurs so we can further check what’s causing the said issue?
Looking forward to helping you on this one.
Yes, that’s the main problem. I could save the data. It was saved some days. And then I recognized that the data was gone on this page. But not sure when exactly so it’s not easy to find the correct entry in the error log.
Hello,
Can you please try creating a staging website to see if the issue also persists in a separate environment?
Also, please check if you have a database cleaner or optimizer in your server that might be causing data manipulation in your database tables. Rank Math doesn’t have an auto deletion of meta unless you manually edit it via our SEO settings.
Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
