Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for the delay and for any inconvenience this issue may have caused you.
Assuming you are using the latest version of all the plugins and the themes (please update if not yet), please record a video screencast using a tool like Loom showing the troubleshooting and edit the first post on this ticket in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section.
Thank you and we really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello!
Here is what I meant: https://recordit.co/YbhJUMKt5H
Greg
Hello,
Sorry for the delay.
Unfortunately, we cannot access your WordPress admin due to security measures. You can view the screenshot in the Sensitive Data section.
We have released the new update, could you check if it solves this issue?
You can check here for more information:
https://rankmath.com/changelog/
If the issue persists, could you try a hard refresh to clear the cache JS and CSS file with the page in question opened?
Windows: Ctrl + F5
Mac/Apple: Apple + R or command + R
Linux: F5
We appreciate your patience in this matter.
Hope that helps. Thank you and looking forward to your update.
Hello!
Let me know your IP so I could allow the access to my WP installation for you.
Greg
Hello,
I am sorry, but we have dynamic IPs. Even if you whitelist our IP – our IP might have changed by the time we check your ticket.
By the way, you can also check the thread below for fixing the link counter:
https://support.rankmath.com/ticket/how-to-recalculate-links-counter/
I hope that helps. Thank you, and looking forward to your update.
Hello,
We are having some issues with the internal links data. We are taking a closer look at this and we will include a fix in one of the upcoming updates.
We would really appreciate your patience in this matter.
