Delete an account

#872724
  • Resolved Exodus Website

    3 months, 2 weeks ago

    Rank Math free

    Hello,
    I made a mess. I have two rankmath accounts, and the wrong one is connected to our website. Please refer to Sensitive Data now.

    Thank you,
    Laura

Viewing 3 replies - 1 through 3 (of 3 total)
  • RankBot

    3 months, 2 weeks ago

    Hello,

    We apologize for the issue you are facing. To resolve this, you will need to disconnect the incorrect Rank Math account from your website and then connect the correct one. Here’s how you can do that:

    1. Disconnect the Incorrect Account:

      • Go to Rank Math SEO → Dashboard → Help and click on Disconnect Account.
        Disconnect Account in Rank Math

    2. Connect the Correct Account:

      • After disconnecting, click on the Connect Now button and follow the on-screen instructions to connect the correct account.
        Click Connect Now

    If you need to merge accounts or have any sensitive data to share, please reply to this ticket with the necessary details, and a human agent from our support team will assist you further.

    Thank you for raising this concern!

    Sources:
    Website Not Shown In Rank Math Account Area » Rank Math

    Exodus Website

    3 months, 2 weeks ago

    Rank Math free

    Thank you,
    I realize that I am most concerned about losing settings and redirects as established in the plugin. I therefore think it would be preferable if I could delete the account beginning with website and then rename, the connected account to be website. Would that be possible?

    Miguel

    3 months, 2 weeks ago

    Hello,

    Thank you for contacting support.

    We would like to emphasize that no settings will be lost during the deletion of an account. The settings are saved in the database of your WordPress installation and even if we deleted the account where the website is currently connected, all the settings would remain intact.

    We have merged the accounts under the preferred email address and now you only need to head over to WordPress Dashboard > Rank Math SEO > Dashboard > Help and reconnect the website while logged in to this account.

    Don’t hesitate to get in touch if you have any other questions.

    RankBot

    2 months, 2 weeks ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Delete an account’ is closed to new replies.