Hello,
Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.
In order to use the default global meta values, you need to empty your title in the Snippet editor.
If you already do so and the issue persists, we might need to take a closer look at your admin settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
“In order to use the default global meta values, you need to empty your title in the Snippet editor.”
I am not sure what you mean by that or if you have the impression that I am filling it in on the draft post?
I am not, the image you are seeing is what a brand new post is generating before I fill in anything.
So the default title after “|” is now working again but I still get random fills of metadata from published posts instead of the default fill.
This happens all the time, in fact for months but every time I request a solution I never get one here and end up just moving on.
Can we solve this once and for all?
Why do I get random meta fills from published posts in any new add post draft?
Hello,
Thank you for following up.
Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.
To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/
Only the site admin would know and your users won’t be affected by this troubleshooting.
Please try activating only Rank Math and a default theme during troubleshooting mode and see if the issue persists.
If so, we may need to further investigate your website and include your WordPress & FTP logins in the designated Sensitive Data section as instructed above.
I hope that helps. Thank you, and looking forward to your update.
I don’t think so. So once again this issue falls by the wayside with scripted replies.
Hello,
The setting is working from our end as you can see in this screencast: https://i.rankmath.com/c2BOVr
It may be occurring on your site due to a conflict which is why my colleague suggested you check this using the troubleshooting guide.
That said, we can look into it for you. Would you please share you WP access so we can check as to why you are having this issue on your end?
Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
