Default Open Graph Image showing despite adding image to specific taxonomy pages

#625272
  • Resolved April Mucci

    1 year, 3 months ago

    Rank Math free

    Hello,
    I use the Directories Pro plugin to display a directory on my site – https://directoriespro.com/

    I’ve turned on all of the RankMath settings to be able to edit the social media settings for the custom post type / custom taxonomy pages created by the plugin including directory category pages.

    Then on each of the category pages I have added a Facebook image under the RankMath social settings. I made sure it is a JPG and is 1200x600px.

    Unfortunately Facebook is still using the Default Open Graph Image for these pages, and the page source code confirms this. I’ve tried troubleshooting and still can’t figure out the issue.

    Here is an example – https://lakelandmom.com/guide/birthday-party-venues/
    This is the image it should be using – https://lakelandmom.com/wp-content/uploads/2021/09/Birthday-Party-Places-Lakeland-Florida.jpg
    Instead the og:image is my Default Open Graph Image.

    For other pages and posts the og:image is the image I’ve specified.

    Any ideas on why this setting isn’t working?

    Thank you!

Viewing 3 replies - 1 through 3 (of 3 total)
  • Mili

    1 year, 3 months ago

    Hello April,

    Thank you for your query. We will be super-happy to help you with your concern.

    That is good that you added the image in the category page in the Rank Math panel.
    Perhaps the reason why it is not showing is due to your site’s caching, if your site has caching.

    The browser cache option in most cache plugins like W3 Total Cache is known to not play well with Facebook’s OpenGraph detection. If you have it enabled, disable it. The option for W3 Total Cache is at WP > Performance > Browser Cache > HTTP (gzip) compression
    
    Screenshot for reference: https://i.rankmath.com/BbaiC6
    
    Then, clear your website and server cache (including Cloudflare – if enabled)Once you are done, you might want to test again here:
    
    https://developers.facebook.com/tools/debug/
    
    Click the Scrape Again button:
    
    Screenshot for reference: https://i.rankmath.com/A5z7WK
    
    If that fails, leave us your WP admin access in sensitive data field.

    We hope that helps and we are here should you have any follow-up questions.

    April Mucci

    1 year, 3 months ago

    Rank Math free

    Thank you. I use WP Rocket. Are you suggesting I turn off GZIP Compression permanently?

    Is there any explanation of why all of my normal pages work fine, it is only the directory pages that are not pulling the specified image?

    Reinelle

    1 year, 3 months ago

    Hello,

    The gzip browser cache option in most cache plugins like W3 Total Cache is known to not play well with Facebook’s Open Graph detection:
    https://rankmath.com/kb/open-graph-image-not-displaying/#num-4-6-gzip-compression

    However, since you have already applied the image in Rank Math’s social media meta box, then the image should be added in the og:image tag.

    In this case, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    RankBot

    10 months, 3 weeks ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Default Open Graph Image showing despite adding image to specific taxonomy pages’ is closed to new replies.