Deactivating rank math breaks the website layout - Support

Resolved Elvinas SS
4 years, 2 months ago

Rank Math free

So I tried deactivating the rank math plugin from my website and the strange thing is that the category layout breaks, image URL is provided in the sensitive data. The rank math version is 1.0.72. When I turn it back on it works correctly. When that category layout breaks I also see at the bottom WordPress technical issue error, but I didn’t get anything in the email, not sure why. And of course, because of that, I can’t remove it while having this problem.

Also, I provide in sensitive data area the HTML code differences on the category page when Rank Math is turned on and turned off.

Any help is really appreciated.

Viewing 6 replies - 1 through 6 (of 6 total)

Jeremy
4 years, 2 months ago

Hello,

Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.

Rank Math shouldn’t be causing any layout issue since Rank Math is already deactivated unless some configurations in your website are changed when you have deactivated Rank Math.

To further know more about this issue, we might need to take a closer look at your admin dashboard. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.

Elvinas SS
4 years, 2 months ago

Rank Math free

Hello,

I have updated the sensitive data as requested. Can you please check further?

Thank you.

Elvinas SS
4 years, 2 months ago

Rank Math free

Thank you so much for your fast response, I provided the credentials to FTP and WP ADMIN area. Really appreciate your help.

Jaideep Asrani
4 years, 2 months ago

Hello,

Can you please share the login URL of your site? I checked and the URL that you have shared, wp-admin, wp-login.php, and my-account don’t work and return a 404 page.

Looking forward to helping you.

Thanks.

Elvinas SS
4 years, 2 months ago

Rank Math free

Hello,

I have updated the sensitive data as requested. Can you please check further?

Thank you.

Miguel
4 years, 2 months ago

Hello,

When you deactivate Rank Math the theme and website need to rely on CSS files to generate the layout and some of those files are missing on your theme.

We also noticed that you are using a version of the theme from 2017 and we recommend updating the theme and all plugins to at least a more modern version.

For example, the WooCommerce plugin on your website is on version 4.5.2 which is very old and some improvements have been made since then.

Please update the plugins and theme to a more modern version so that all the files that the website relies on are updated and then let us know if that helps fix the issue.

Don’t hesitate to get in touch if you have any other questions.

RankBot
4 years, 1 month ago

Hello,

Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

Thank you.

Viewing 6 replies - 1 through 6 (of 6 total)

The ticket ‘Deactivating rank math breaks the website layout’ is closed to new replies.