Hello,
Thank you for contacting Rank Math for help with your contact form not working after enabling Rank Math, and sorry for all the inconvenience this has put you through.
There are no other tickets linked to the account you have opened this ticket with. Do you mind sharing the ticket number of the previous on so we can check?
I tested the contact form and it was working form me. Could you clarify what specific issue you are facing with the contact form?
I tried to login with the credentials provided but could not. Please verify they are correct.
“Looked for fix database. Can’t find it with the provided instructions.”
I’m not sure which database fix you were instructed to apply. However, please try the following: From your WordPress dashboard go to Rank Math > Status & Tools > Database Tools and click the “Fix Collations” button. Once the page has reloaded, please click the “Recreate Tables” button. Here’s a screencast demo too: https://i.rankmath.com/USqVgJ
Wanted to send the error log, but the support form responded with “X”, so I went to paste-whatever, but that didn’t work either.
You can upload the error log as a ‘.txt’ file to a service like https://wetransfer.com and share the upload link here.
We really look forward to helping you.
Hello,
Please share the working login credentials so we can check this further. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
We really look forward to helping you.
The login is in the Sensitive Data.
Hello,
I checked your website and did not find any immediately obvious issues. Please may you share screenshots and/or a screencast of the issue you are facing. You can use a tool like imgbb.com for screenshots and loom.com for a screencast respectively. Please share the steps to replicate the issue in as much detail as possible to help us get to the bottom of the problem.
Looking forward to helping you.
Please view the BUG REPORT display at the top of the screen when logged into admin.
The contact form does not appear to be related, but there are many error log entries specific to RankMath. I shared some of the errors in a screen shot I sent to bhanu since I couldn’t seem to make the recommended function to work. Please refer to the indicated previous ticket. RankMath is generating PHP errors that need to be addressed. Disabling and deleting RankMath does not stop the errors. It would appear that the “delete plugin” may not be fully deleting.
I installed again and went through the process but got stuck with answering some of the functions. Please see if you can figure out where I went wrong. I have RankMath working very well on several other web sites.
I appreciate any assistance you can provide.
Hello,
Thank you for your patience. I have asked a developer to take a look at the error. We’ll get back to you as soon as we have a response.
Looking forward to helping you.
Hello,
The issue causing the database error had already self-resolved when we checked your website.
Please add our developer (k*******@r***********) as a user to your Google Search Console (GSC) and (GA) properties so that he can check that your accounts are set up correctly to send back data to Rank Math. You can use the following guides for how to add users:
GSC manage users: https://support.google.com/webmasters/answer/7687615?hl=en
GA manage users: https://support.google.com/analytics/answer/9305788?hl=en
Looking forward to helping you.
It appears that TisforTreason.com is not set up for GA or GSC. I need to do that…
Hello,
I can check that you have already connected your site to your GA and GSC property:
Once there is some data in your GA and GSC account, our plugin will fetch it to display in our Analytics dashboard.
Hope this helps. Let us know if you need any other assistance.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
