Database Error

#85993
  • Resolved Brian Oliver
    Rank Math free

    Hi, I’m getting this in the debug log. See attached in sensitive data.

Viewing 7 replies - 1 through 7 (of 7 total)
  • Michael Davis
    Rank Math pro

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    Could you please head over to Rank math > General Settings > Search Console deauthorize and authorize your site again.

    If the errors number still continue to grow, then we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Brian Oliver
    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hello,

    Your Search console module doesn’t seem to be fetching any data. Please add our email r*******@s********** to your GSC under the domain users as an owner so we can do further tests

    Looking forward to helping you. Thank you.

    ​​​​​​

    I tried adding this email r*******@s********** to my GSC users with owner permissions and it says not a valid email. Meaning that it’s not a gmail or gsuite email. Can you give me a different email?

    Hello,

    Really sorry about that.

    Use this: s******@r***********

    Looking forward to helping you. Thank you.

    ​​​​​​

    Ok, I just added you to the wrong site. Lol! I’m adding you to the correct one now. I added you to 99kratom.com GSC. Thanks for the help!

    Hello,

    We are taking a look at this.

    We will let you know about this very soon.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 7 replies - 1 through 7 (of 7 total)

The ticket ‘Database Error’ is closed to new replies.