Data not saving - Support

Resolved Shahnaz
1 year, 4 months ago

Rank Math free

I have just installed rank math and imported all my existing data from Yoast. Now when I am trying to edit my homepage snippet and keywords. It changes but after saving & reloading the page, it shows previous snippet and keywords only. Can’t figure out which plugin or setting is conflicting. Please help.

Viewing 2 replies - 1 through 2 (of 2 total)

RankBot
1 year, 4 months ago
Hello,

We apologize for the issue you are facing with Rank Math not saving your SEO title, description, and focus keywords. This can often be caused by a JavaScript conflict with another plugin or theme installed on your website.

To identify the error, you can open the Developer Tools Console in Chrome by navigating to More Tools → Developer Tools from the Chrome menu, or by using the keyboard shortcut Ctrl + Shift + J (Windows) or Cmd + Option + J (Mac). Once the console is open, check for any errors that may indicate a conflict.

If you see any errors, it would be helpful to reach out to the respective support forum of the conflicting plugin or theme with those error details.

Additionally, if you are using a firewall, it might be blocking access to certain Rank Math files. Please check if Rank Math is being blocked and whitelist the following files if necessary:
```
/wp-json/rankmath/v1/updateMeta
/wp-json/rankmath/v1/updateSchemas
/wp-json/rankmath/v1/updateRedirection
/wp-json/rankmath/v1/getFeaturedImageId
/wp-json/rankmath/v1/getHead
```
You can find instructions on how to whitelist these files in your firewall settings, such as using Wordfence in Learning Mode.

If the issue persists after checking for conflicts and whitelisting files, please reply to this ticket, and a human agent from the Rank Math Support team will assist you further.

Thank you for raising this concern!

Sources:
Why Your SEO Title, Description & Focus Keyword Aren’t Being Saved » Rank Math
Princess
1 year, 4 months ago

Hello,

Thank you for contacting Rank Math, and sorry for any inconvenience caused.

Please check if you are using a Firewall, as it may prevent saving the changes.

If you are using a Firewall, please whitelist this route:
/wp-json/rankmath/v1/updateMeta

Whitelisting the route should fix the issue.

You can check this link for more information:
https://rankmath.com/kb/meta-data-not-saving/

I hope this helps. Looking forward to helping you.

RankBot
1 year, 3 months ago

Hello,

Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘Data not saving’ is closed to new replies.