Data is not saving after updating

#1028950
  • Resolved Karun

    3 months, 3 weeks ago

    Rank Math free

    Hello,

    We have created a development site and updated all the meta data but every is lost. When updating the data and refreshing the page all the data is getting lost.

    I tried uninstalling the Word fence, W3Toatal Catch and all security and Catchy plugins and we don’t see any JS errors also.

    Please help to resolve this ASAP. Thanks

Viewing 1 replies (of 1 total)
  • RankBot

    3 months, 3 weeks ago

    Hello,

    We apologize for the issue you are facing with the data not saving after updating. It sounds frustrating, and we appreciate you bringing this to our attention.

    Since you’ve already tried uninstalling security and caching plugins and confirmed that there are no JavaScript errors, here are a few additional steps you can take:

    1. Check if Rank Math REST Route is Blocked: Ensure that the REST route used by Rank Math is not blocked. You can do this by visiting the following URL in your browser (replace example.com with your domain name):
      `https://rankmath.com/kb/meta-data-not-saving/#firewall
      If you see a response indicating access is denied, it may be due to your site’s firewall settings.
      REST no route

    2. Plugin Conflicts: Even though you’ve uninstalled some plugins, there might still be conflicts with other active plugins or themes. You can refer to our guide on plugin conflicts to check for any remaining issues.

    3. Firewall Settings: If you are using a firewall, ensure that Rank Math is whitelisted. Check if any of the following files are being blocked:

      • /wp-json/rankmath/v1/updateMeta
      • /wp-json/rankmath/v1/updateSchemas
      • /wp-json/rankmath/v1/updateRedirection
      • /wp-json/rankmath/v1/getFeaturedImageId
      • /wp-json/rankmath/v1/getHead
        You can find instructions on how to whitelist these files in our documentation.

    If these steps do not resolve the issue, please reply to this ticket with your site URL so that a human agent from our support team can assist you further.

    Thank you for your patience, and we look forward to helping you resolve this issue!

    Sources:
    Why Rank Math Settings Are Not Getting Saved? » Rank Math
    Why Rank Math Settings Are Not Getting Saved? » Rank Math

    This is an automated reply from Rank Math Support Bot. If you need further assistance, please reply to this topic and a human support agent will reply to you shortly.

    RankBot

    2 months, 3 weeks ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Data is not saving after updating’ is closed to new replies.