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I’m interested to upgrade my plan, but there are some things that the RankMath plugin lacks for now.
When I insert a keyword, I can see the score, which is great, this is what I want. But, once I post the content or update it, all the information submitted on RankMath disappears (meta data, description, target KW, etc)
I have the same issue when using both the classic and block editor on WordPress.
On your competitor Yoast, the meta description was saved and I could see it in the snippet on Google.
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Hello,
Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.
To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/Only the site admin would know and your users won’t be affected by this troubleshooting.
If the issue still persists, then we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
Looking forward to helping you.
Thank you.
The ticket ‘Data Disappearing’ is closed to new replies.