Hello,
Thank you for contacting Rank Math today, and we apologize for any inconvenience this may have caused.
Could you please follow the below steps?
Step 1: Update to the latest version of Rank Math PRO manually: https://rankmath.com/kb/update-rank-math-manually/
Step 2: Disconnect your account from WordPress Dashboard > Rank Math > Dashboard > Help
Step 3: Reconnect from the same page using the same account you used to make a purchase. Here is a KB to help you along the way as well: https://rankmath.com/kb/how-to-upgrade-to-rank-math-pro/
That should fix the issue.
I hope this information is helpful, and please do not hesitate to contact us if you require any additional support.
Thank you.
Dear,
What is the reason that the subscription is not found in my dashboard. The subscription should be still valid as it was started on 16-nov-2020.
Regards,
Maarten
Hello,
Please share the invoice received from Fast Spring so that we can locate the subscription.
Looking forward to helping you.
Thank you.
As this system does not allow attachemnets (or please explain how to add), to which e-mail adress should I send the invoice?
Hello,
You can send the invoice to s******@r*********** or you can upload it on your Google Drive or Dropbox and share the link on the sensitive data section.
Looking forward to helping you.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
