Hello, we’re sorry to hear that you’re facing issues with your dashboard not updating. It sounds like you’ve already tried updating manually, which is a good step.
To ensure that your Rank Math is functioning properly, please check if you have the latest version of the plugin installed. You can do this by navigating to your WordPress Dashboard → Rank Math SEO → Status & Tools → Version Control. If an update is available, you will see a notification and can click on "Update Plugin" to proceed.
If you find that you are already on the latest version and the issue persists, we recommend replying to this ticket. A human agent from the Rank Math Support team will be able to assist you further with this issue.
Thank you for raising this concern!
Sources:
Why Rank Math Settings Are Not Getting Saved? » Rank Math
the plugin has the latest version 1.0.227.1
Hello,
Could you please confirm whether you’re referring to the analytics data?
If so, please follow our guide here for troubleshooting:
https://rankmath.com/kb/analytics-issues/#no-data
Let us now how this goes.
When i click on Analytics with the “green” button next to it. in the right corner of the screen it says
“LAST UPDATED” AUGUST 8 2024!!!!!!!! – Then you can choose 7 days- 15 days – 30 days or 90 days in the drop down arrow
It’s the screen that shows you the overall all optimization with the score and the colors in the circle
Tabs:
Dashboard – Site Analytics- Seo Performance – Key words- Rank Tracker.
AND I ALREAD CONFIRMED ON THE “SOURCE” THAT GOOGLE ANALYTIC IS SET UP FOR g4
Hello,
For initial troubleshooting, you can try to follow this guideline and see if that works for you: https://rankmath.com/kb/delete-old-analytics-data/
If the issue still persists, please follow the steps below to create a troubleshooting log so that we can check the issue further for you.
1. At first add the following filter to your website:
add_filter( 'rank_math/analytics/log_response', '__return_true' );
Here is a guide you can follow to add the filter:
https://rankmath.com/kb/wordpress-hooks-actions-filters/
2. After adding the filter, please run the pending Scheduled Action from your WordPress Dashboard > Tools > Scheduled Actions > Pending or you can try visiting the following URL:
https://yourdomain.com/wp-admin/tools.php?page=action-scheduler&status=pending
This is how it should look like:
When some actions have completed running, please check the Analytics log under wp-content/uploads/rank-math and share that with us. You can upload the log file using this tool.
Looking forward to helping you.
Thank you.
WordPress Dashboard → Tools → Scheduled Actions Does not appear under this area you suggested.
I have used the area before long time ago but it doesn’t appear to be an option now.
I found the Scheduled Actions area and used the Link you provided and clicked “run” Still says pending.
Sounding stupid here – I can not find the Analytics Log under wp-content/uploads/rank-math
UP DATED!!! success!!! I disconnected Rank Math from Google and reconnected again. re-entered my google g4 tag and it worked..It was all there before but it was grayed out, but by disconnecting and reconnecting it worked..
thank you for your time!
Hello,
We are glad that everything has been sorted out.
Do you still need our assistance with anything else or we can go ahead to close the ticket?
We really look forward to helping you.
You can close the ticket on this one!
Thank you
Hello,
We are glad to know that this issue has been resolved. Thank you for letting us know.
This ticket will be closed now, but you can always open a new one if you have any other questions or concerns. We are here to help you with anything related to Rank Math.
We appreciate your patience and cooperation throughout this process.
Thank you for choosing Rank Math.
