Hello,
We apologize for any confusion or concern regarding the email you received. The charge from FastSpring is legitimate if you have subscribed to Rank Math PRO. FastSpring is our authorized payment processor, and they handle all transactions related to our subscriptions.
If you did not make this purchase or believe it to be an error, we recommend checking your Rank Math account to verify your subscription status. You can log in to your account here.
If you have further questions or need assistance, please reply to this ticket, and a human agent from our support team will assist you.
Thank you for raising this concern!
Hello, would like to request for full refund. Thank you.
Hello,
Please note that all of our subscription plans are structured annually, and since you purchased your subscription on August 14, 2024, it automatically renewed today.
If you don’t mind us asking, is there any more particular reason why you wish to cancel your subscription? Perhaps there’s something we can help you with?
However, if you have already made up your mind, while we will be sorry to see you go, we fully respect your decision.
Let us know if you need assistance with anything else.
Looking forward to helping you.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
