Custom Post Types Isse

#5061
  • Resolved CharlieB

    5 years, 6 months ago

    Rank Math free

    Hey RankMath,

    I was just struggling with trying to change the Parent and Child relationships on my Listing Locations in my Wilcity Directory Theme. I couldn’t find the Parent Listing Location and I just happened to see it when I refreshed the page… after struggling with trying to figure it out for quite a while. I just caught a flash of it when it refreshed but it wasn’t visible when editing. Seems that the RankMath Add SEO Meta box options were covering it up.

    Here are some screenshots, attached, with the SEO meta box turned on or off.

    So now that I know what I happening I can turn it off when I need too.. but pretty sure this shouldn’t happen… right?

    • This topic was modified 5 years, 6 months ago by CharlieB.
Viewing 8 replies - 1 through 8 (of 8 total)
  • Michael Davis

    5 years, 6 months ago

    Rank Math pro

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    We recently came across a compatibility issue with WPML multilingual CMS that was causing similar behavior and fixed it internally. Do you have this plugin installed?

    Looking forward to helping you. Thank you.

    ​​​​​​​

    CharlieB

    5 years, 6 months ago

    Rank Math free

    no I am not using the WPML plugin

    Michael Davis

    5 years, 6 months ago

    Rank Math pro

    Hi Charlie,

    Thanks for the response.

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    CharlieB

    5 years, 6 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    CharlieB

    5 years, 6 months ago

    Rank Math free

    If you look in the admin sidebar my Directory Post Types are Businesses, Restaurants and Accommodations. The issue that I had was with my Listing Locations. I added a link to one of the locations. Thanks

    Michael Davis

    5 years, 6 months ago

    Rank Math pro

    HI there,

    Thanks for the access.

    I have alerted our dev team about this issue and we will be investigating this further and then get back to you.

    We appreciate your patience. Thank you.

    CharlieB

    5 years, 6 months ago

    Rank Math free

    Thanks, Let me know if you need anything. The login was good for one day.. should I extend it?

    Michael Davis

    5 years, 6 months ago

    Rank Math pro

    HI Charlie,

    Yes please, kindly extend it to about 48 hours.

    Thanks again.

    RankBot

    5 years, 5 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 8 replies - 1 through 8 (of 8 total)

The ticket ‘Custom Post Types Isse’ is closed to new replies.