Hello,
Thanks for contacting us and sorry for any inconvenience that might have been caused due to that.
If your metadata is not saving, please check if you have any firewall as there are chances that it will prevent saving the data.
Please check this link for more information and troubleshooting steps:
https://rankmath.com/kb/meta-data-not-saving/
I hope that helps.
Thank you.
Currently, my website console showing this error – https://i.imgur.com/TnaZfYH.png
I only have managed WordPress plugin installed on my site, Is that the thing that is causing my issue?
Can you please let me know where should I go furthur
Hello,
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
I have updated the sensitive data please check & let me know
Hello,
Thank you for providing the login details. I tried logging in to your dashboard but we can’t seem to access it. Please refer to the screenshot in the Sensitive Data section.
Could you please check on this? Please temporarily unblock the country Portugal, India and the Philippines.
Looking forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Is there any updates for me?
Hello,
I logged into your website’s admin area and upon investigating, I found that the “GoDaddy Website Firewall” is blocking access to the UpdateMeta route and causing the issue.
Please have a look at the screenshot in the sensitive data section for a quick reference.
Please whitelist the below routes to fix the issue:
/wp-json/rankmath/v1/updateMeta
/wp-json/rankmath/v1/updateSchemas
/wp-json/rankmath/v1/updateRedirection
You can also get in touch with your web host regarding this.
Hope this helps.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
