Custom 404 Error Page Crash on WordPress with Divi

#985457
  • Resolved Sarming

    5 months, 3 weeks ago

    Rank Math free

    Environment:
    WordPress Version: 6.7.2
    Theme: Divi 4.27.4
    SEO Plugin: Rank Math 1.0.239

    Problem Description:
    When a non-existent URL is accessed, the site crashes with a WordPress critical error instead of displaying the custom 404 error page created using Divi Theme Builder. Disabling Rank Math resolves the issue, indicating a potential conflict between Rank Math and Divi’s custom error handling.

    Expected Behavior:
    The custom 404 error page should gracefully handle the error and provide a user-friendly message.
    Troubleshooting:
    When Rank Math is deactivated, the custom 404 page displays as intended, pointing to an interaction issue between Rank Math and Divi.

    Steps to Reproduce:
    Install WordPress 6.7.2.
    Activate Divi 4.27.5 and design a custom 404 error page using Divi Theme Builder.
    Install and activate Rank Math 1.0.239.
    Navigate to a non-existent URL on your site.
    Observe that a critical error occurs, causing the site to crash.

Viewing 4 replies - 1 through 4 (of 4 total)
  • RankBot

    5 months, 3 weeks ago

    Hello,

    We apologize for the issue you are facing with the custom 404 error page crashing your WordPress site when using Divi and Rank Math. It seems like there might be a conflict between Rank Math and the Divi Theme Builder’s custom error handling.

    To help resolve this issue, we recommend the following steps:

    1. Check for Plugin Conflicts: Temporarily disable other plugins to see if the issue persists. This can help identify if another plugin is causing the conflict.
    2. Update Everything: Ensure that WordPress, Divi, and Rank Math are all updated to their latest versions. Sometimes, updates can resolve compatibility issues.
    3. Review Server Settings: Check your web server settings to ensure that it is configured correctly to handle 404 errors. If the server is misconfigured, it may not display the custom error page as intended.
    4. Contact Hosting Provider: If the issue continues, consider reaching out to your hosting provider for assistance, as they may have insights into server-level configurations that could be affecting the error handling.
    5. Provide Site URL: If you would like further assistance, please reply to this ticket with your site URL so we can investigate more thoroughly.

    If these steps do not resolve the issue, please reply to this ticket, and a human agent from the Rank Math Support team will take over and assist you further. Thank you for bringing this concern to our attention!

    Sources:
    Fatal Error Happening on Some Installations After 1.0.49 Update » Rank Math

    Rakibuzzaman Siam

    5 months, 3 weeks ago

    Hello,

    Thank you for contacting us and we are sorry for any inconvenience that might have been caused due to that.

    Can you please share the error log with us?

    Having the error log file will give a clear idea of why this might be happening.

    You can follow this guide to enable debugging in WordPress https://wordpress.org/support/article/debugging-in-wordpress/ or you can get in touch with your web host, and they will help you locate the log file.

    Looking forward to helping you.

    Sarming

    5 months, 3 weeks ago

    Rank Math free

    There is a memory error in the log when RankMath is enabled:

    PHP Fatal error: Out of memory (allocated 526405632 bytes) (tried to allocate 20480 bytes) in the file class-wp-hook.php (line 317).
    This indicates that at this point, the PHP process exceeded the available memory and execution was terminated.

    Jeremy

    5 months, 3 weeks ago

    Hello,

    Please get in touch with your web host and ask them to set at least the following values:

    PHP Memory Limit: 1024M
Max input time: 600
PHP time limit: 240
PHP max input variables: 1000

    Let us know how that goes. Looking forward to helping you.

    RankBot

    4 months, 3 weeks ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)

The ticket ‘Custom 404 Error Page Crash on WordPress with Divi’ is closed to new replies.