Hello,
The https://limewire.com/d/pALGh#BNh1HR3Xxl link shows Content not Found. Please share the conversation again so we can check this further.
Thank you.
Hello,
Sorry, but this seems to be an edge-case issue on your end, as we can’t really reproduce the issue from our side. See screenshot:
As per your conversation with Litespeed, the support folks from Litespeed also observed the same.
If the issue persists from your end, can you try creating a staging website and replicating the issue there? Then, disable Rank Math in that staging website and observe if the issue continues.
Looking forward to helping you with this one.
Wrong, it doesn’t just happen to me but also to my clients and they are quite annoyed and have lost their patience! It happens on MacOS, with Safari, Firefox, Chrome.
If I use a VPN to change country and IP, it resets. Lite Speed says they have already fixed the problem on the node while insisting that it is Rank Math’s fault, which causes this redirect.
I repeat that I have already disabled Rank Math to test on this site and NO problems of this type occur.
Hello,
Could you please confirm with LiteSpeed if the affected files show the X-Redirect-By header as coming from Rank Math, and share a screenshot of that confirmation with us? This will help us pinpoint whether the redirect is indeed triggered by our plugin.
Looking forward to your update.
https://ibb.co/mrdsxN2b here the screenshot made by litespeed support. Rank math redirect his js or css file generated by litespeed cache plugin
Hello,
Thank you for that. Allow us to share this with our development team. We should get back to you shortly with an advice.
We appreciate your time and patience with this one.
Hello,
I was not able to reproduce this on my end ( Windows ), with different browsers, and my colleagues too, who are on a Mac OS.
But we noticed from your screenshot, you shared at https://ibb.co/mrdsxN2b, the query params on Location (Referer ) : https://yarizanella.it?ver=1d42f, but when that URL is visited, it redirects to https://yarizanella.it/?ver=1d42f, with no css issue.
Could you try accessing the home page without the ver URL parameter, just https://yarizanella.it. It’s possible that this is being served from cache and let us know how it turns out.
Thank you.
I’ve not made that screenshot, it’s made by litespeed support. All my test was made visiting website with litespeed cache and rankmath visiting the home page on safari or firefox on mac os. So i’ve not added any query after the home page.
I repeat that deactivating rank math resolve the issue. It’s not a builder problem (happen on website with oxygen, bricks, elementor) and seems only on that node of litespeed. But litespeed have alredy responded that node it’s fixed and it’s a rankmath problem
Hello,
We understand the frustration, but without concrete proof from the server logs or headers that clearly shows Rank Math as the source of the redirect, we won’t be able to proceed further.
If LiteSpeed can confirm in their logs that the redirect is triggered by Rank Math, please share that with us and we’ll escalate this internally. Without that confirmation, it’s not possible for us to reproduce or address the issue.
Thank you for your understanding.
response from quic.cloud team:
Unfortunately, we do not have much additional information. However, this information should be sufficient, clearly indicating that the redirects were managed by Rank Math.
Hello,
Could you please share a screencast from your end, with the browser inspection tool ( Network tab ) open, with the details of the failing requests, something similar to this : https://i.rankmath.com/v/6zZCc0
As we’re still not able to reproduce this from our end, and the screencast might have some missing details on how to reproduce.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
