Critical Redirection Error

#1112037
  • Resolved Faixan Amjad
    Rank Math free

    Hi

    I am getting this error whenever I open Redirections option in Rank Math:

    “There has been a critical error on this website. Please check your site admin email inbox for instructions. If you continue to have problems, please try the support forums.”

    Please guide, how i can fix this issue.

    Thank you

Viewing 6 replies - 1 through 6 (of 6 total)
  • Hello,

    We apologize for the issue you are facing with the critical redirection error in Rank Math. This error can occur due to various reasons, such as conflicts with other plugins or themes, or issues with your WordPress installation.

    Here are some steps you can take to troubleshoot and potentially resolve the issue:

    1. Update Rank Math: Ensure that you are using the latest version of the Rank Math plugin. An outdated version may cause compatibility issues.

    2. Deactivate Other Plugins: Temporarily deactivate other plugins to check if there is a conflict causing the error. If the error disappears, reactivate the plugins one by one to identify the conflicting plugin.

    3. Switch Themes: Change your theme to a default WordPress theme (like Twenty Twenty-One) to see if the issue persists. If it resolves, there may be a conflict with your current theme.

    4. Enable Debugging: You can enable debugging in WordPress to get more information about the error. To do this, add the following line to your wp-config.php file:

      define( 'WP_DEBUG', true );

      This will help you see any specific errors that are occurring.

    5. Check Server Logs: If you have access to your server logs, check them for any errors that might provide more insight into what is causing the critical error.

    If these steps do not resolve the issue, please reply to this ticket with your site URL and any additional details about your setup. A human agent from our support team will then be able to assist you further.

    Thank you for raising this concern, and we hope to help you resolve it soon!

    Faixan Amjad
    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Faixan Amjad
    Rank Math free

    Still waiting for response.

    Hello,

    Thank you for contacting us and sorry for any inconvenience that this issue might have caused.

    Please ensure that you’re using the latest version of the Rank Math plugins on your site: https://rankmath.com/changelog/

    If the issue persists, please click these buttons in Rank Math > Status & Tools > Database Tools:
    https://rankmath.com/kb/rank-math-status-and-tools/#recreate-missing-database-tools
    https://rankmath.com/kb/rank-math-status-and-tools/#fix-analytics-table-collations

    Once done, clear your website’s cache and check again.

    Let us know how it goes. Looking forward to helping you.

    Thank you.

    Thank you, Ike, for your guidance. The issue is resolved now. After trying the suggested fixes, I also applied the “Re-create Tables” option, and that solved the problem.

    Hello,

    Glad that everything has been sorted out.

    Please feel free to reach out to us again in case you need any other assistance.

    We are here to help.

    Thank you.

Viewing 6 replies - 1 through 6 (of 6 total)

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