Critical issue with Checkout button – Rank Math plugin conflict

#890276
  • Resolved Roberta

    1 year, 3 months ago

    Rank Math free

    Hello,

    I am opening this ticket to follow up on an issue I had already explained via email.

    I am experiencing a critical problem on my e-commerce website, where the “Checkout” button on the cart page stops functioning when the Rank Math plugin is active.

    Specifically, when I click on the “Checkout” button, the “Cart” page simply refreshes and does not proceed to the checkout. However, when Rank Math is disabled, the button works as expected.

    I have followed the steps suggested by you in the troubleshooting guide. I tested the website by keeping only the essential plugins active (Elementor, WooCommerce and Rank Math) and switching between the two available themes (Hello Elementor and Twenty Twenty-Four), but the issue persists. The “Checkout” button on the Cart page does not redirect to the payment page.

    All plugins and the WordPress version are up to date.

    I will now provide the WP admin and FTP login details in the ticket. Could you please confirm if the live staging credentials are acceptable for resolving this issue?

    Thank you in advance for your assistance

Viewing 7 replies - 1 through 7 (of 7 total)
  • RankBot

    1 year, 3 months ago

    Hello,

    We apologize for the issue you are facing with the "Checkout" button on your e-commerce website. Thank you for providing detailed information about the steps you’ve already taken to troubleshoot the problem.

    Since you’ve already tested with essential plugins and switched themes without resolving the issue, it seems there might be a deeper conflict at play. To further diagnose this, we recommend enabling Troubleshooting Mode in Rank Math. This will allow you to disable all other plugins and themes temporarily while keeping Rank Math active, which can help identify if there’s a specific conflict.

    Here’s how to enable Troubleshooting Mode:

    1. Navigate to the Site Health section in your WordPress dashboard.
    2. Click on the Troubleshooting tab.
      Open Troubleshooting tab under Site Health
    3. Press the Enable Troubleshooting Mode button.
      Enable Troubleshooting Mode

    Once in Troubleshooting Mode, try to reproduce the issue with only Rank Math enabled. If the problem persists, it may indicate a broader compatibility issue with your WordPress setup or theme.

    Regarding your question about live staging credentials, please provide those details in the ticket, and our team will review them to assist you further.

    If you continue to experience issues, please reply to this ticket, and a human agent from our support team will take over and provide more personalized assistance.

    Thank you for your patience as we work to resolve this issue!

    Roberta

    1 year, 3 months ago

    Rank Math free

    Hello,

    I have already tried following the steps provided, but unfortunately, they did not resolve the issue. I would appreciate it if a support agent could assist me further.

    Thanks

    Rakibuzzaman Siam

    1 year, 3 months ago

    Hello,

    We checked your website and found that you have set a redirection from your checkout to cart page and that’s why you’re facing this issue.

    You can check this redirection in the following URL:

    /wp-admin/admin.php?page=rank-math-redirections&redirection=6

    However, we have deactivated the redirection on your website and now the checkout page is working properly without any issues.

    Hope that helps and please don’t hesitate to let us know if you have any other questions.
     
    Thank you.

    Roberta

    1 year, 3 months ago

    Rank Math free

    Hello,

    Thank you very much for resolving the issue! I can confirm that I definitely didn’t set up the redirection myself. Could you let me know if there are any logs available to check which user made this change, so we can monitor it?

    Thanks again for your help and have a nice day

    Jaideep Asrani

    1 year, 3 months ago

    Hello,

    Our plugin doesn’t have the log that. If you have an activity log plugin on your site, you can check that to figure out which user created the redirect.

    Please do not hesitate to let us know if you need our assistance with anything else.

    Thank you.

    Roberta

    1 year, 3 months ago

    Rank Math free

    All right! Thank you for your support.

    Have a nice day

    Jaideep Asrani

    1 year, 3 months ago

    Hello,

    We are super happy that this resolved your issue.

    If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

Viewing 7 replies - 1 through 7 (of 7 total)

The ticket ‘Critical issue with Checkout button – Rank Math plugin conflict’ is closed to new replies.