Hello,
We apologize for the critical errors you are facing on your product pages due to conflicts with the Rank Math plugin. Thank you for providing the details and examples of the affected pages.
The error message you shared indicates a potential issue with how data is being accessed in the Rank Math schema module. This could indeed be related to the recent migration to an Elementor build, which may have introduced some conflicts.
To troubleshoot this issue, we recommend the following steps:
- Check for Plugin Conflicts: Disable other plugins temporarily to see if the issue persists. This can help identify if another plugin is causing the conflict with Rank Math.
- Theme Compatibility: Ensure that your current theme is compatible with Rank Math, especially after the migration. You may want to switch to a default WordPress theme temporarily to test.
- Update Rank Math: Make sure you are using the latest version of Rank Math, as updates often include bug fixes and improvements.
- Debugging: Enable WordPress debugging to get more detailed error messages that might help pinpoint the issue further.
If these steps do not resolve the issue, please reply to this ticket, and a human agent from our support team will take over and assist you further. We appreciate your patience as we work to resolve this matter.
Thank you for your understanding, and we look forward to helping you get this sorted out!
Sources:
List of Known Plugin Conflicts » Rank Math
Hello,
Thank you for contacting support.
The login credentials don’t seem to be working. Can you please verify the same and get back to us so we can replicate the issue and advise further?
Looking forward to helping you.
Hey Miguel,
Apologies, the account is created now with the same login details.
Thanks again,
Shaun
Hello,
We noticed a lot of incorrect Schema markups and duplicated WooCommerce Product Schema markups on a lot of products.
We deleted the duplicate and incorrect entries and now all products should be loading fine.
Did you import Schema from any plugin or use the PRO plugin at some point in the past on this website? The only way to add multiple Schema is with the PRO plugin hence why we are asking that.
Looking forward to hearing back from you.
Hey Miguel,
It’s great that you resolved it so quickly. We need to fix the same problem on the live site. Can you tell me what method you used to delete the duplicate and incorrect entries?
I will speak with the team who migrated the site and get back to you with a confirmation on whether we used any plugins for the migration. We are planning on upgrading to RankMath soon so its good to know.
Thanks
Hello,
What we did to resolve the issue was look inside the postmeta table for the incorrect data which had the following key:
rank_math_schema_woocommerceproduct
It’s important that you only delete the keys with the lowercase keys. If you see ones with the following you should keep them:
rank_math_schema_WooCommerceProduct
Don’t hesitate to get in touch if you have any other questions.
Hey Miguel,
I hope you had a nice weekend:)
Do you mind performing the same fix on the live site? Please let me know, and I will provide the login details. I would appreciate it a lot.
Thanks so much again for your help,
Shaun
Hello,
Sure, we can perform the fix on the live site. Please go ahead and provide the login details.
We look forward to hearing from you.
Thank you.
Morning Adetayo,
That’s great, thank you:)
Here are the login details:
[redacted for privacy]
Thanks again,
Shaun
Hello,
The live website doesn’t allow us to install plugins and we would need to install a plugin to be able to access the database tables and delete the corrupt entries.
Please make sure that you allow our user access to that so we can fix the issue.
Thank you.
Morning Miguel,
You will be able to install plugins on the live site now.
Thanks again,
Shaun
Hello,
We deleted the incorrect Schema entries so all product pages should be completely accessible.
If you see another page that has the same issue please do let us know which one so we can check again.
Thank you.
Thank you and your team very much for the help Miguel. We appreciate it greatly. You guys went beyond our expectations.
Enjoy the rest of your day,
Shaun
Hello,
We’re delighted to hear that this issue has been resolved. We appreciate your feedback.
This ticket will be closed now, but if you ever have another question or need any help in the future, please don’t hesitate to create a new forum topic. We’ll be more than happy to assist you again.
Thank you for choosing Rank Math and have a wonderful day!
