Hello,
We apologize for the issue you are facing with Rank Math Pro after upgrading your PHP version. It seems that there might be compatibility issues with PHP 8.x and the current version of Rank Math Pro you are using.
To resolve this, we recommend the following steps:
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Check Compatibility: Ensure that you are using the latest version of Rank Math Pro, as updates often include compatibility fixes for newer PHP versions. You can check for updates in your WordPress dashboard under Plugins.
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Error Logs: If you have access to your server’s error logs, check them for any specific error messages related to Rank Math Pro. This information can help identify the exact cause of the critical error.
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Revert PHP Version: If the issue persists and you need immediate functionality, consider reverting back to PHP 7.4 temporarily while we investigate further.
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Contact Hosting Provider: Sometimes, hosting environments may have specific configurations that could affect plugin performance. It might be helpful to reach out to your hosting provider for assistance.
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Submit a Ticket: If you continue to experience issues, please reply to this ticket with any error messages or logs you find, and a human agent from the Rank Math Support team will assist you further.
We appreciate your patience and understanding as we work to resolve this issue!
Sources:
This Plugin Does Not Work with Your Version of PHP » Rank Math
This is an automated reply from Rank Math Support Bot. Your ticket has been assigned to a human agent and we will get back to you shortly.
Hi, bot didnt help… looks like its a job for human :-).
thx
Hello,
Thank you for contacting support.
You mentioned this issue is with the PRO plugin but you are using a Free account and the website is also connected to a Free account.
Can you please let us know the email address you used to purchase the PRO plugin so we can locate the purchase in our system?
Looking forward to hearing back from you.
Hi,
Yes, I connected free, to have something live :-).
Its s***@p**************
or
s************@h**********, not sure – not on pc right now
thx
Hello,
For troubleshooting, please ensure that you’re using the latest version of Rank Math plugins on your site:
https://rankmath.com/changelog/
If the issue persists, you must have received an email from WordPress with the details about the error. Please share it with us here so we can check.
If you haven’t received the email with the error code, you can follow this guide to enable debugging in WordPress
https://wordpress.org/support/article/debugging-in-wordpress/ or you can get in touch with your web host, and they will help you locate the log file.
Having an error log will help us determine what is causing the critical error.
Looking forward to helping you.
Hello,
The PRO subscription in your account (s***@p**************) is currently canceled and has ended on January 2023.
The issue here is that your Rank Math PRO plugin is way too outdated and to update it, you need to have an active PRO subscription.
Don’t hesitate to get in touch with us if you have any other questions.
