Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
Kindly try resolving the issue by clearing your current SEO analysis data, which you can also perform by heading over to Rank Math > Status & Tools > Tools > Flush SEO Analysis Data and clicking on “Clear SEO analysis”.
Let me know if your issue has been resolved.
Hi
I tried that and it didnt work as i mentioned in my other support thread i tried everything suggested increased memory execution time turned on debug even went from php 7.3 back to 7.2 and nothing worked
I updated all plugins ensuring wordpress 5.3 support, disabled any plugin not necessary for site to fuinction and display correctly and got the same error very frustrating
Hello,
Thank you for contacting Rank Math today.
Could you please share a copy of the most recent errors on your error log so that we can advise further?
Looking forward to helping you. Thank you.
the error is the same as I get when I try to do anything with the plugin the execution error
I had to remove the plugin to continue work on the site so I don’t have a recent error log
My host logged into my account and stated i had an awful lot of transient data and a lot of it was from rankmath
I deleted all this transient data and go the same result
Hello,
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP + FTP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Uninstalled it I appreciate your help and i understand this is free but waiting 3 days for a response with a request for more info doesn’t really work
I may reinstall on a test server and supply the credentials so hopefully you can figure out what the problem was
Hi Jason,
That will be quite helpful.
We will be looking forward to the access.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
