Critical error on specific products

#1085112
  • Resolved Joris Marinussen

    1 month, 2 weeks ago

    Rank Math free

    Several products are receiving a critical error. When we disable the Rank Math plugin, the product opens without any problems. When we try to edit the product, we see Rank Math, but not the editing options. It can’t be expanded and doesn’t load. For other products without the error, it can be expanded and edited.

    What could be the difference? And how can I fix it?

Viewing 3 replies - 1 through 3 (of 3 total)
  • RankBot

    1 month, 2 weeks ago

    Hello,

    I apologize for the issue you are facing with the critical error on specific products. This type of problem can often be caused by conflicts with other plugins or themes, or it may be related to specific settings within Rank Math itself.

    Here are a few steps you can take to troubleshoot and potentially resolve the issue:

    1. Check for Plugin Conflicts: Disable all other plugins except for Rank Math and see if the issue persists. If the problem goes away, re-enable the plugins one by one to identify which one is causing the conflict.

    2. Theme Conflict: Switch to a default WordPress theme (like Twenty Twenty-One) to see if the issue is related to your current theme.

    3. Clear Cache: Make sure to clear your site cache and browser cache after making changes.

    4. Update Everything: Ensure that WordPress, your theme, and all plugins are up to date.

    5. Check Error Logs: If you have access to your server’s error logs, check for any specific errors that occur when trying to edit those products. This can provide more insight into what might be going wrong.

    If these steps do not resolve the issue, we recommend replying to this ticket with your site URL and any error messages you may have encountered. A human agent from our support team will then be able to assist you further.

    Thank you for raising this concern, and we hope to help you resolve it soon!

    Joris Marinussen

    1 month, 2 weeks ago

    Rank Math free

    I’ve tried all of the above options, but I still can’t figure out what’s wrong…

    Reinelle

    1 month, 2 weeks ago

    Hello,

    We’ve checked your site, and it seems that you’re using Rank Math PRO, but the account you have used to open this ticket is the Rank Math free version.

    Can you please search and forward a receipt from FastSpring.com or the email address you used to purchase so we can locate your account and verify it?

    Meanwhile, you must have received an email from WordPress with the details about the error. Please share it with us here so we can check.

    If you haven’t received the email with the error code, you can follow this guide to enable debugging in WordPress
    https://wordpress.org/support/article/debugging-in-wordpress/ or you can get in touch with your web host, and they will help you locate the log file.

    Having an error log will help us determine what is causing the critical error.

    Looking forward to helping you.

    RankBot

    2 weeks, 5 days ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Critical error on specific products’ is closed to new replies.