Critical error on my website since updating

#452834
  • Resolved Crown Crawley Roofing

    3 years, 2 months ago

    Rank Math free

    How can I fix this critical error caused by Rankmath plugin? How can I just roll back the rank math plugin instead of the whole website?

    Edit: Why is this support ticket public?? Please delete and respond privately

Viewing 1 replies (of 1 total)
  • Md. Sakib Khandaker

    3 years, 2 months ago

    Rank Math agency

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    To fix the plugin issue temporary, please log in to the website via FTP and rename the seo-by-rank-math-pro folder under wp-content/plugins.

    Also, we’ve released a quick update for the free version of our plugin, can you please install the latest version v1.0.98.1 and see if the issue gets resolved?

    For now, we’ve rolled back to the 7.2 version of PHP, but we’re recommending our users to update their PHP version to 7.4.

    Feel free to check our changelog from the URL below:
    https://rankmath.com/changelog/free/

    Note: You can edit the first post on this ticket and share the information that you don’t want to share publicly in the designated Sensitive Data section.

    Sensitive Data Section

    It is completely secure and only our support staff has access to that section.

    Let us know how it goes. Looking forward to helping you.

    Thank you.

    ​​​​​​​

    RankBot

    3 years, 1 month ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Critical error on my website since updating’ is closed to new replies.