critical error on my website

#994775
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  • Hello, I’m sorry to hear that you’re facing a critical error on your website when trying to install Rank Math. This issue could be related to a few different factors, such as compatibility with your PHP version or conflicts with other plugins.

    To help you troubleshoot this issue, please consider the following steps:

    1. Check PHP Version: Ensure that your server is running a supported version of PHP. Rank Math requires a stable and secure version of PHP to function properly. You can find more information on upgrading your PHP version here.
      This plugin does not work with your version of PHP error message

    2. Repair Action Scheduler: If you are encountering a fatal error related to the Action Scheduler, you can use our Repair Action Scheduler plugin to fix this issue automatically. You can download it from here and follow the instructions provided in the documentation.
      Repair Action Scheduler Error Plugin

    3. Backup Your Database: Before making any changes, it’s always a good idea to back up your database to prevent any data loss.

    If these steps do not resolve the issue, please reply to this ticket with your website URL so that we can assist you further. A human agent from our support team will take over and provide more specific guidance based on your situation. Thank you for raising this concern!

    Sources:
    This Plugin Does Not Work with Your Version of PHP » Rank Math
    Fatal Error Happening on Some Installations After 1.0.49 Update » Rank Math

    Hello,

    Thank you for contacting us and we are sorry for any inconvenience that might have been caused due to that.

    Can you please share the error log with us?

    Having the error log file will give a clear idea of why this might be happening.

    You can follow this guide to enable debugging in WordPress https://wordpress.org/support/article/debugging-in-wordpress/ or you can get in touch with your web host, and they will help you locate the log file.

    Looking forward to helping you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘critical error on my website’ is closed to new replies.