Critical error on my site

#236267
  • Resolved Rodolfo
    Rank Math free

    Hello,

    I’m trying to use the easy mode of the Setup wizard, but says there is a critical error on my site (see image in sensitive data).

    Under “Status and tools”, I noticed that in the Error Log, there are several errors related to the “actionscheduler” in the WordPress database (see log in sensitive data).

    I tried to follow the instructions in this article (https://rankmath.com/kb/fatal-error-after-1-0-49-update), but it didn’t work. I’ve deactivated all plugins, changed theme, and nothing to solve the problem.

Viewing 8 replies - 16 through 23 (of 23 total)
  • Ankit
    Rank Math business

    Hello,

    We wanted to troubleshoot the issue further, but it looks like the user credentials aren’t working (https://i.rankmath.com/yXYVqj), and with the temporary token link, we cannot access the profile page (https://i.rankmath.com/XSFoht).

    Please kindly give the user appropriate permission for further troubleshooting.

    Looking forward to helping you. Thank you.

    Rodolfo
    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Rodolfo
    Rank Math free

    Already correct the password, you can try to sign in again, the username is correct.

    About “Temporary Login” is a limitation or bug of the plugin itself.

    Hello,

    The issue on your website was happening because of a recent change in PHP 8 and the printf() function.

    We changed the plugin files on your website to get rid of the error and will report this back to the dev team so they can investigate and do the necessary changes in the future to prevent this from happening.

    Regarding the warning message, this is something that is coming from one of the libraries (CMB2) we use, and it’s been fixed in their repo in the develop branch.

    When they decide to release that we can then update our plugin as well to reflect those changes.

    Hope this helps clarify your doubts.

    Don’t hesitate to get in touch if you have any other questions.

    Rodolfo
    Rank Math free

    Hi guys, thanks for helping!

    I saw here that the critical error was finally fixed, now I can complete all the Setup Wizard steps.

    About the CMB2 library, I also don’t get the message anymore.

    Interestingly, the Action Scheduler line reappeared in the Plugin System Status Error Log.

    Once again I want to thank the entire team for their support. In a few days I will mark this ticket as resolved.

    Thanks!

    Hello,

    The action scheduler error you see in the log might be from some days ago when the error was present on your website. You can check the date of the entry in the log to verify the same.

    If you have any other questions or require any further assistance don’t hesitate to get in touch.

    We are here to help!

    Rodolfo
    Rank Math free

    You’re right, I just watched here.

    Thanks again!

    Hello,

    We are glad that we could address your issue. If you have any other questions in the future, know that we are here to help you.

    If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.

    If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

Viewing 8 replies - 16 through 23 (of 23 total)

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