Critical error on my site

#1033418
  • Resolved swissschokolade

    4 months, 2 weeks ago

    Rank Math free

    Hello,
    There seems to be a problem with the Rank Math plugin and another plugin on my site. My host provider thinks it might be a conflict between Rank Math and my caching plugin. I was told to contact you and provide the following information:
    #0
    /home/dh_bzq77f/dentalhygienistsabroad.com/wp-content/plugins/seo-by-rank-math/includes/modules/version-control/class-version-control.php(91):
    RankMath\Beta_Optin::get_latest_version()
    #1
    /home/dh_bzq77f/dentalhygienistsabroad.com/wp-content/plugins/seo-by-rank-math/includes/modules/status/class-status.php(138):
    RankMath\Version_Control::get_json_data()

    Can you please help me with this?
    Kind regards,
    Angela Scott

Viewing 1 replies (of 1 total)
  • RankBot

    4 months, 2 weeks ago

    Hello,

    We apologize for the critical error you are facing on your site. It seems like there might be a conflict between the Rank Math plugin and your caching plugin, as suggested by your host provider.

    To confirm if it’s indeed a bug or just a theme/plugin conflict, we recommend performing a quick conflict check using the Health Check plugin. This allows you to troubleshoot without affecting your website visitors. Here’s how you can do it:

    1. Installing the Health Check Plugin

    1. Log into your WordPress Administrator account and navigate to the dashboard.
    2. Go to Plugins in the WordPress menu, then click on Add New.
    3. Search for ‘Health Check’ in the search bar and click Install Now on the Health Check & Troubleshooting plugin.
    4. After installation, activate the Health Check plugin.

    2. Performing a Conflict Check

    1. Once activated, go to Tools > Site Health in your WordPress dashboard.
    2. You will find options to troubleshoot plugins and themes. Enable troubleshooting mode, which will deactivate all plugins except for Health Check.
    3. Now, activate Rank Math and your caching plugin one by one to see if the error reoccurs.

    If you identify that the conflict is indeed between Rank Math and your caching plugin, please reply to this ticket with that information, and a human agent from our support team will assist you further.

    Thank you for raising this concern, and we hope to resolve this issue for you soon!

    Sources:
    Confirming a Theme/Plugin Conflict With Rank Math

    This is an automated reply from Rank Math Support Bot. If you need further assistance, please reply to this topic and a human support agent will reply to you shortly.

    RankBot

    3 months, 2 weeks ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

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