Critical error on installation

#533695
  • Resolved pt4

    1 year, 10 months ago

    Rank Math free

    Hello dear support,

    since quite a while now I am experiencing a critical error on installation of RankMath.
    I seem to be able to continue working on the site as normal, but it does not feel good, seeing the critical error, not knowing what caused it and also I am wondering if it did break something, I just haven’t discovered it yet.

    I have experienced it on many of my installations.
    Screenshot is attached.

    Many thanks in advance.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Rakibuzzaman Siam

    1 year, 10 months ago

    Hello,

    Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

    Can you please share the error log with us?

    Having the error log file will give a clear idea of why this might be happening.

    You can follow this guide to enable debugging in WordPress
    https://wordpress.org/support/article/debugging-in-wordpress/ or you can get in touch with your web host, they will help you locate the log file.

    Looking forward to helping you.

    Thank you.

    pt4

    1 year, 10 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Rakibuzzaman Siam

    1 year, 10 months ago

    Hello,

    This error in the setup wizard is a known issue with Elementor and it is coming from their plugin. For now, you may try deactivating the Elementor plugin temporary and perform the setup process.

    We have already informed them about this and working with them to get it fixed. This only appears in the setup wizard and will not affect any other functionality of the plugin.

    Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.

    Thank you.

    RankBot

    1 year, 9 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Critical error on installation’ is closed to new replies.