Critical Error after Update! Please help.

#136237
  • Resolved Georgi

    3 years, 11 months ago

    Rank Math free

    Hello,

    I haven’t updated the plugin in about 9 months I think and when I did now I got a critical error in wp-admin. I can’t login unless wp-admin is in a recovery state.
    Here’s a copy of the error I got to my email:

    Mistake from type E_ERROR was caused by row 26 from file /home/balkancr/domains/exampe.com/public_html/wp-content/plugins/seo-by-rank-math/includes/updates/update-1.0.49.php. Грешка: Uncaught Error: Class ‘RankMath\Analytics\Installer’ not found in /home/balkancr/domains/example.com/public_html/wp-content/plugins/seo-by-rank-math/includes/updates/update-1.0.49.php:26
    Stack trace:
    #0 /home/balkancr/domains/example.com/public_html/wp-content/plugins/seo-by-rank-math/includes/updates/update-1.0.49.php(75): rank_math_1_0_49_enable_new_analytics_module()
    #1 /home/balkancr/domains/example.com/public_html/wp-content/plugins/seo-by-rank-math/includes/class-updates.php(89): include(‘/home/balkancr/…’)
    #2 /home/balkancr/domains/example.com/public_html/wp-content/plugins/seo-by-rank-math/includes/class-updates.php(77): RankMath\Updates->perform_updates()
    #3 /home/balkancr/domains/example.com/public_html/wp-includes/class-wp-hook.php(287): RankMath\Updates->do_updates(”)
    #4 /home/balkancr/domains/example.com/public_html/wp-includes/class-wp-hook.php(311): WP_Hook->apply_filters(NULL, Array)
    #5 /home/balkancr/domains/example.com/public_html/wp-includes/plugin.php(484): WP_Hook->do_action(Array)
    #6 /home/b

Viewing 4 replies - 1 through 4 (of 4 total)
  • Georgi

    3 years, 11 months ago

    Rank Math free

    Okay, I deleted the plugin, installed again, cache got cleared automatically, activated it and it is working flawless. Problem resolved.

    Jeremy

    3 years, 11 months ago

    Hello,

    Thank you for contacting the support and sorry for not following up quickly and any inconvenience that might have been caused due to that.

    We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.

    Thank you.

    Andrew Herder

    3 years, 11 months ago

    Rank Math free

    Just posting here to note that I just experienced the same issue today. Throwing a fatal error Fatal error: Uncaught Error: Class 'RankMath\Analytics\Installer' not found when looking for the Installer after a normal plugin update.

    I was not able to fix it by just downloading a the latest version and replacing. I had to remove the old version, drop the new version in as a different name, and allow the old version to deactivate by visiting the site with the folder gone, and THEN reactivate the new version.

    Jeremy

    3 years, 11 months ago

    Hello @AndrewHerder,

    Thank you for contacting the support and thank you for sharing that with us. There can be a lot of solutions to fixing that certain error and our developers are already aware of it. Furthermore, our developers are working on a fix for this on the next updates.

    If you need any assistance, you can create a new ticket and we will be more than happy to help you. Thank you

Viewing 4 replies - 1 through 4 (of 4 total)

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