Critical error.

#85627
  • Resolved Pictoo

    4 years, 3 months ago

    Rank Math pro

    Hello,

    Today I received such email from WordPress:
    Fatal error: Namespace declaration statement has to be the very first statement or after any declare call in the script in /domains/pictoo.pl/public_html/wp-content/plugins/seo-by-rank-math/includes/admin/class-admin-init.php on line 11.

    I used check plugin conflicts and I think it may be something with the theme I use, but it was OK earlier and now it doesn’t work anymore. Can you help with that?

    Thank you.

Viewing 14 replies - 1 through 14 (of 14 total)
  • Michael Davis

    4 years, 3 months ago

    Rank Math pro

    Hello,

    Thank you for contacting Rank math today.

    Please enable and install the Beta update by following this:
    https://rankmath.com/kb/version-control/#beta-updates

    beta update

    If you are unable to see an update, please clear Rank Math’s transients from:
    WP Dashboard > Rank Math > Status & Tools > Database Tools > Remove Rank Math Transients > Remove transients
    remove transients rank math

    Please clear the caches, server, and WordPress after updating.

    If the issue is still not resolved, please let us know.

    We are here to assist. Thank you.

    Pictoo

    4 years, 3 months ago

    Rank Math pro

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Pictoo

    4 years, 3 months ago

    Rank Math pro

    I can’s see Status & Tools in the menu, only three items, like Dashboard and APIs. I sent message with WP login details. Can you look at it? Thank you.

    Alberto

    4 years, 3 months ago

    Rank Math business

    Hello,

    Thank you for getting in touch with us.

    Please note that some options are only available when you enable the Advanced Mode in Rank Math. We give you an option to choose between the two during the setup wizard and you must have chosen to use the Easy Mode.

    You can switch to the Advanced Mode from the top-right corner at WordPress Dashboard > Rank Math > Dashboard

    Here is a screenshot for reference:

    Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.

    Pictoo

    4 years, 3 months ago

    Rank Math pro

    Hello, there is no such button as well. I checked few times.

    Michael Davis

    4 years, 3 months ago

    Rank Math pro

    Hello,

    The error seems to be keeping me from accessing your site via wp-admin. Could you please disable the plugin temporarily so we can access and dig further into this.

    Looking forward to helping you. Thank you.

    ​​​​​​

    Pictoo

    4 years, 3 months ago

    Rank Math pro

    Hello. It’s done. Thank you for your help.

    Michael Davis

    4 years, 2 months ago

    Rank Math pro

    Hello,

    Thank you for the update.

    Could you please include FTP access with write access too so we can be able to check the plugin files and make some changes while troubleshooting.

    Looking forward to helping you. Thank you.
    ​​​​​​

    Pictoo

    4 years, 2 months ago

    Rank Math pro

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Pratik

    4 years, 2 months ago

    Hello,

    What is your site’s admin login link? Please add it in the Sensitive Data Section.

    Looking forward to helping you.

    Pictoo

    4 years, 2 months ago

    Rank Math pro

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Pratik

    4 years, 2 months ago

    Hello,

    I logged into your site and I reinstalled the Rank Math plugin after deleting it. This seemed to have fixed the issue. Can you please confirm?

    Thank you.

    Pictoo

    4 years, 2 months ago

    Rank Math pro

    Hello,

    It seems to be Ok. Thank you very much.

    M.

    Michael Davis

    4 years, 2 months ago

    Rank Math pro

    Hello,

    We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.

    If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.

    If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

Viewing 14 replies - 1 through 14 (of 14 total)

The ticket ‘Critical error.’ is closed to new replies.