Critical Error

#369299
  • Resolved Sergio HAMS

    3 years, 8 months ago

    Rank Math free

    Hi, a week ago my WordPress site went down, displaying a “critical error” message. The problem was solved deactivating RankMath, is there any plugin not compatible with RankMath? Any other advise that could explain why this error happened? I have the RankMath plugin installed in many sites and want to avoid future issues.

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  • Anas

    3 years, 8 months ago

    Rank Math business

    Hello,

    Thank you for contacting Rank Math, and sorry for any inconvenience caused.

    Can you please share the error log with us?

    Having an error log will help us determine what caused the critical error on your website.

    You can follow this guide to enable debugging in WordPress
    https://wordpress.org/support/article/debugging-in-wordpress/ or you can get in touch with your web host, they will help you locate the log file.

    We really look forward to helping you.

    RankBot

    3 years, 6 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Critical Error’ is closed to new replies.