critical error

Hello,

You can share the error logs here so all of the support staff can conveniently access them.

If you can’t share the logs, you may paste it here https://pastebin.com/ and share the URL in the Sensitive Data section.

If it’s a file, then you can upload it to https://wetransfer.com/ and share the URL in the Sensitive Data section as well.

Looking forward to helping you with this one.

Hello,

The file you have shared is not the error log. Please contact your host and ask them to share the actual error log. Or you can follow this guide to get the error log: https://www.wpbeginner.com/wp-tutorials/how-to-set-up-wordpress-error-logs-in-wp-config/

Looking forward to helping you.

Hello,

We deeply apologize for the inconvenience.

The URL of the log file is inside the HTML file you sent and at first, the download button isn’t working so we were having difficulty retrieving it.

Now I was able to download the file and looking at it, there seems to be no error relating to Rank Math so this could be a conflict with another plugin or your current theme.

If you allow us to further help you with your issue, we may need to check your admin dashboard and install the plugin for you.

Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.