Hello,
We apologize for the issue you are facing with downloading the Rank Math PRO version. It sounds quite critical, and we appreciate you bringing this to our attention.
To resolve this, please log into your Rank Math account and check if you can download the Rank Math PRO plugin from your dashboard. If the option is not available, it may be possible that you upgraded to PRO using a different email address than the one you are currently using. In that case, we recommend contacting our support team to merge both accounts or change the email connected to your PRO account.
You can find more information on this process in our support documentation here.
If you have any further questions or need immediate assistance, please reply to this ticket, and a human agent from the Rank Math Support team will take over and assist you further.
Thank you for your understanding, and we hope to resolve this for you as soon as possible!
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Can you see wich email adresse this is connected to?
Hello,
Thank you for getting in touch and we are sorry to hear about the issue you are facing.
We identified an issue with your subscription renewal back in November last year, where an unintended discount was applied to your renewal. This error was caused by a misalignment in our pricing adjustments from prior years.
To rectify this, the correct renewal price for your subscription is $95.88. As you have already been charged the discounted rate, the difference of $80 tried to be processed the following week after the payment was taken in November but since the payment could not be taken the subscription was terminated due to non-payment. We sincerely apologize for this oversight and any inconvenience it may cause.
If you would like to reinstate the subscription you will need to purchase a new one from here: https://rankmath.com/pricing
After doing that, we can add 2 months to the subscription in lieu of the amount already paid in November.
Thank you for your understanding and continued support.
