Hello,
We apologize for the issue you are facing with your Content AI credits. It seems there may have been a misunderstanding regarding how credits are consumed. Each time you make a Content AI Research request, it costs 500 credits, and every word generated using Content AI consumes 1 credit. Therefore, if your articles are around 1500 to 2000 words, that would consume between 1500 to 2000 credits just for the word generation alone, plus the initial 500 credits for the research request.
If you received an alert stating that you were out of credits, it indicates that your available credits were exhausted due to these calculations. Unfortunately, unused credits do not roll over to the next month, so it’s essential to manage them effectively.
If you believe there has been an error or if you need further assistance, please reply to this ticket, and a human agent from the Rank Math Support team will take over and assist you further. Thank you for raising this concern!
Sources:
Content AI Credits and Plans: Everything You Need to Know » Rank Math
Hello,
Please try to follow the steps mentioned in this guide and see if that works for you: https://rankmath.com/kb/how-to-restore-missing-content-ai-credits/
If the issue persists, please head over to your Rank Math Account > Website or visit this URL: https://rankmath.com/my-account/websites/ and share a screenshot of the credits with us by using a tool like https://imgur.com/upload so that we can check the issue further for you.
Let us know how it goes. Looking forward to helping you.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
