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Hello.
I saw that I have 750 credits in my account, but when I want to access them and create something from my website, it tells me that I have no credits. 0 credits. What should be the problem?
I reconnected the account, everything appears ok, but 0 credits appear on my website, although there are 750 credits in the Rank Math account.
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Hello,
We apologize for the issue you are facing with your Content AI credits. Thank you for bringing this to our attention.
It seems like there might be a disconnect between your Rank Math account and your website. Here are a few steps you can take to resolve this:
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Verify Account Login: Ensure that you are logged into the correct Rank Math account that has the 750 credits.
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Check Credits in Account: You can verify your credits by visiting your Rank Math account area here.
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Reconnect Your Account: Since you’ve already reconnected your account, please ensure that you did it correctly. Go to your WordPress admin area, navigate to Rank Math > Dashboard > Help, and disconnect and reconnect your Rank Math account again.
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Refresh Credits: After reconnecting, head over to your Content AI section and refresh the credits count again to request the updated credits from our server.
If after following these steps you still see 0 credits on your website, please reply to this ticket, and a human agent from the Rank Math Support team will assist you further.
We hope this helps, and please let us know if you need any more assistance!
Sources:
Content AI Credits and Plans: Everything You Need to Know » Rank Math
Resolving Content AI Related Issues » Rank MathHello,
Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.
If the credit count is correct on your account but not on your website, please try to disconnect and reconnect your Rank Math account again from WordPress dashboard > Rank Math > Dashboard > Help:
https://i.rankmath.com/ZvEfVb
https://i.rankmath.com/OZSwOwAfter doing so, please try to refresh the credits from WordPress Dashboard > Rank Math > General Settings > Content AI and see if that works for you. Here’s a screenshot for reference:
Let us know how it goes. Looking forward to helping you.
Thank you.
Hello,
We have deleted your website from our system so you can reconnect it again.
Please follow the steps from here and see if that would work.
If the issue persists, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress login in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
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The ticket ‘Credits Content AI’ is closed to new replies.