Hello,
Thank you for contacting the support.
We checked and you purchased 50 credits on April 13, 2022. You’ve already used these credits along with the 5 free credits.
You can check this under your Rank Math account > Websites:
The above means that out of the 55 credits, you’ve used all 55 and that is why the credits are shown as 0 on your website.
You can purchase more credits as per the requirements to research more keywords with Content AI.
Please feel free to let us know if you have any questions.
Thank you.
OK. I understood. I ended up buying the credits using another email: f*********@g******** and the credits do not appear on the panel of this new registration, nor does the site faturama.com.br appear on the Websites link.
How do I add this site of mine there? I saw in this tutorial https://rankmath.com/kb/no-connected-websites-found/ which has the Help tab, on the Dashboard page.
But on my dashboard this is not enabled. Could you help me to solve this problem?
Att.
Hello,
I was able to locate the purchase on that email address.
Could you confirm if you wish to get that account merged under your existing mf*****d*@g******** account? This way, the credits would be added to the account and upon reconnecting, the credits would be updated on the website from the same account.
How do I add this site of mine there? I saw in this tutorial https://rankmath.com/kb/no-connected-websites-found/ which has the Help tab, on the Dashboard page.
But on my dashboard this is not enabled. Could you help me to solve this problem?
Could you confirm if it is a multi-site?
Looking forward to hearing back from you.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
