Hello,
Thanks for contacting the support.
We can check that you have another account with the email address mentioned in the sensitive data section. Your site https://blog.findthatlead.com/ was connected to that account and you use 50 credits on the site there and those credits are being deducted from this account. We had to implement this system to protect ourselves.
To fix this, you can either connect the https://blog.findthatlead.com/ site to your other Rank Math account or we can merge your old account to this one.
Let us know your decision and we will do the needful.
Looking forward to helping you.
This account (c*******@f***************) was created by mistake, because we already had an account (i***@f***************).
But we’ve already connected both websites to this new account (c*******@f***************), so there is no sense what you are saying.
Please, you can delete the old account (i***@f***************), as merge all the credits as well.
Thank you!
Hello,
We have merged the two accounts as per your request and the credit count should update the next time you use the Content AI feature.
Don’t hesitate to get in touch if you have any other questions.
Hello,
We are glad that we have addressed your concern.
If you have any other questions, please don’t hesitate to contact us anytime to assist you further.
Looking forward to helping you.
Thank you.
