Credits are not charging and is paid

Hello,

We apologize for the issue you are facing with your Content AI credits not charging and the JSON error you are encountering. Thank you for raising this concern.

To troubleshoot this issue, please ensure that you are logged into the correct account associated with your purchased Content AI credits. You can check your remaining credits by visiting your Rank Math account at this link: Rank Math Account – Websites.

If the credit count appears correct but is not functioning on your websites, please try the following steps:

1. Go to your WordPress admin area.
2. Navigate to Rank Math > Dashboard > Help.
3. Disconnect and then reconnect your Rank Math account.

Here are some screenshots for reference:

• Disconnect:
• Reconnect:

After reconnecting, refresh the credits count in your Content AI to ensure it requests the updated credits from our server. You can do this by going to WordPress Dashboard → Rank Math → General Settings → Content AI and refreshing the credits. Here’s a screenshot for reference: .

If you continue to experience issues, please reply to this ticket, and a human agent from the Rank Math Support team will assist you further.

Hope that helps!

Hello,

Please share the website URLs so we can check further.

You can add them to the sensitive data section by editing your first post

It is completely secure, and only our support staff has access to that section.

Looking forward to helping you.